Customer Guidelines
We are committed to delivering the best cleaning service possible for you and those you refer! Please take a moment to review our guidelines to ensure a smooth and successful experience.
Home Preparation Before We Arrive
- We reserve this time just for you so our technician can clean your home. If we arrive and cannot access the property (no key, code, or unlocked door), a 100% cancellation fee will be charged.
- Pick up toys, clothes, and clutter from the floors to allow for a complete cleaning.
- If our technicians must pick up items before cleaning, an additional service fee may apply with your authorization.
- Heavy objects you want cleaned behind must be moved before we arrive.
- For safety, we do not use ladders higher than a 2-step ladder; higher surfaces will be dusted with an extension duster.
Payments & Fees
- Payment is due on the day of service, a $10 daily late fee will apply for each day payment is delayed.
- If we arrive for a scheduled service and are unable to access your home, 100% of the full service cost will be charged.
- If your property has no water or electricity when we arrive, 100% of the full service cost will be charged.
Pets, Plants & Safety
- Pets should be secured if they are territorial, afraid of vacuums, or overly friendly.
- We cannot water or maintain plants due to their individual care requirements.
- We do not clean animal cages, litter boxes, pet accidents, or biohazards (human or animal feces, urine, vomit, soiled clothing).
- OSHA regulations prevent us from cleaning certain hazardous conditions or bodily fluids.
Cleaning Limitations
- We do not use bleach. If bleach is requested, YAD Cleaning Services LLC is not responsible for any resulting damage.
- We do not provide cleaning for mini blinds due to their delicate structure and the risk of damage. However, we are happy to clean wood blinds or dust accessible areas around window treatments. This policy ensures we maintain the highest standards of care and protect your property from accidental damage..
- OSHA regulations prevent us from cleaning certain hazardous conditions or bodily fluids.
Infestation Policy
- Homes with infestations of pests, insects, or rodents must be treated before our arrival.
- If we arrive and your home has an active infestation, 100% of the service fee will be charged and the cleaning will not be performed for safety reasons.
Illness & Rescheduling
- If anyone in the home has a contagious illness (flu, cold, pneumonia, chicken pox, lice, etc.), please reschedule your service.
- Likewise, we will not send sick employees to your home to protect both staff and clients.
- Cancellations with less than 48 hours' notice will be charged 50% of the service cost, same-day cancellations will be charged the full service amount.
Equipment & Supplies
- YAD Cleaning Services provides all cleaning equipment and supplies for residential clients, with the exception of large kitchen trash bags. If you prefer that we use your own cleaning products or equipment, please place them in a clearly visible location along with clear instructions for our team.
Photos & Videos
- For training, quality control, and occasional marketing purposes, our technicians may take before and after photos or videos of cleaning areas.
- These will never include any personal identification or sensitive information
Satisfaction Guarantee
- We guarantee our work 100% within 24 hours of your cleaning service.
- If you are not satisfied, please contact us at (409) 678-3585 or info@yadcleaningservices.com, within this period so we can address your concerns promptly.
- No refunds are provided.